Civil Mediation in a Time of Social Distancing – A Mediator’s Response to COVID-19
Tuesday, Apr 7, 2020
Noon PDT | Online Webcast | Tuition: Free
“Social distancing” is changing how courts and businesses provide services to the public, and mediation has not escaped this new reality.
Mediations conducted remotely do not enjoy settlement rates as high as those held in a face-to-face setting. To overcome the settlement rate disparity, this webcast identifies factors to consider and provides tips and techniques to modify the process and enhance settlement rates, while maintaining participant satisfaction.
This highly interactive webcast will not only enable mediators to continue to help resolve cases during this period of “social distancing”, but may also open doors for more mediations opportunities.
After this webcast, participants will be able to:
- Identify the components and elements that need modification for distance mediations.
- Examine changes that must be considered when conducting distance mediation, focusing on preparing the parties, scheduling time and duration of the session, maintaining decorum and control of the mediation, presenting an opening statement, and structuring and managing party opening remarks and subsequent discussions.
- Identify appropriate equipment and network provider for phone or video conferencing.
- Identify the key confidentiality factors to be considered and addressed during distance mediation.
- Design methods for building rapport, establishing trust, and setting a cooperative tone; emphasizing effective listening and questioning techniques; promoting party empowerment; and remaining non-judgmental when conducting distance mediations.